The action came after the state's attorney general demanded answers in a letter. They kept changing the fees up to $69 per month without new contract. First year, monthly fee was $19.99 based on a student rate. Boston Sports Club in Dorchester / Screenshot via Google Images. I worked in various hospitality/service industries for almost 20 years, and exceptions ALWAYS could be made, it's just a matter of a "human" customer service aspect of the business which you certainly lack of. This club is the worst!!! NEWYORK SPORTS CLUBS. Overcharging. Hiding negative complaints is only a Band-Aid. Complains mount after Boston Sports Clubs continue charging members April 6, 2020, 4:21 PM We've heard from a lot of you over the past week about our story on Boston Sports Clubs, continuing to charge members in full while they're shut down. ConsumerAffairs is not a government agency. During off-peak hours (anytime before 5 during the week and all weekend long) you can have the gym basically to yourself. Love the Boston sports club. "So far, they have refused to provide one. BOSTON — Closures, lawsuits, and bankruptcy. This is such a consumer rip-off!!! Boston Sports Club has been hit with a class action complaint in Massachusetts federal court by gym goers who claim that the company is still charging them monthly fees even though their facilities are closed due to the coronavirus pandemic. A link has directed you to this review. In fact, instead of being reimbursed I was charged another $25 for no reason. Then, it happened again in March and April. I was shocked to hear his response and asking me to call Nellie another manager next day, as he couldn't do anything. Audition by May 22 for Summer Music Programs at WCMS. There are a number of reasons that these fees appear including changes to credit card accounts, membership account holds, and account cancellations. I signed up for a one month membership just for my college winter break. number of complaints from consumers regarding TSI’s conduct. The office has also struggled to get in contact with the club, Attorney General Maura Healey tweeted Thursday. That is fine as it was my choice not to use the benefits. Menu. Change region. Related: Gyms Are Going Online During Closures, https://www.mass.gov/how-to/file-a-consumer-complaint, Virtual Home Selling and Downsizing Seminar, 7 Key Questions Regarding Alimony in Divorce – Boston, MA Hub, No MA will or Living Trust? Its location on this page may change next time you visit. Beset by losses from months of closure and facing a growing rebellion from members, the company that operates Boston Sports Clubs filed for … Boston Sports Clubs reviews (www.bostonsportsclubs.com): Deceptive business practice. The lack of clarity has drawn the attention of the Massachusetts Attorney General's office, which told Patch it has received more than 100 complaints about Boston Sports Clubs as of Friday. And now they say they are going to put it to collections this should be ilegal. AG receives dozen of new Boston Sports Club membership complaints. Paid for a year membership, never went. While my son graduated from high school, two months ago, I called to cancel his membership. Coronavirus Crisis: Boston Sports Club To Freeze Membership Fees After Complaints April 9, 2020 at 6:49 am Filed Under: Boston News , Boston Sports Clubs , Coronavirus We value your privacy. 2020 was a rocky year for the Boston Sports Clubs (BSC). Now I see a new charge on my credit card for a monthly fee. All business will get complaints. My husband went and completed a cancelation form. Enjoy reading our tips and recommendations. Be VERY careful signing any membership contract at this gym. Photos taken in the Sauna - disgusting!! When I spoke to the person in … Take a look around, try it for a week. WASHINGTON SPORTS CLUBS. Boston Sports Clubs' cancellation policy states that members may "initiate the cancellation in person at any club location or by sending a cancellation request by Certified Mail to the club or the Member Services department." That same week, it laid off its club … BOSTON — After repeated failures by Boston Sports Clubs (BSC) to honor cancellation requests and stop charging for unwanted memberships, Attorney General Maura Healey has sued the company for violating state laws and refusing to follow through on previous commitments with the AG’s Office to provide refunds to thousands of affected consumers. Go to bsc homechange region. Jobs now available for bid - Free leads for pros - Tulogy.com, Medford Sets Committee To Guide Development Of 10-Year Plan. Unsubscribe easily. Healey's office said BSC members should have the right to cancel their memberships if a gym is not operating, and given the public health emergency, the company should provide an email option. Just last month, a consumer complained to the BBB as follows: 9. Improving Lives Through Exercise. PHILADELPHIA SPORTS CLUBS. Now, 25 Investigates has learned the fitness chain is facing new billing complaints and the state Attorney General’s Office is looking into the matter. The chain, like other gyms across the state, closed all of its locations March 16 following Gov. Post it on Tulogy! Boston Sports Clubs and its parent company, the New York-based fitness center operator Town Sports International, did not respond to repeated requests for comment. It's also hard to get in touch with managers to get this straightened out. Free 5 lesson email course, Virtual Home Buying Seminar: First-Time Buyers. BSC Home. HORRIBLE!!! Most of the members are dissatisfied. Boston Sports Club (BSC) is a branch of a larger chain founded in New York City in 1973 and are both arms of Town Sports International. She urged members to call her hotline at 617-727-8400 or file a complaint online: https://www.mass.gov/how-to/file-a-consumer-complaint. Boston Sports Club and its former parent filed for Chapter 11 bankruptcy protection in September. I was a BSC member in Somerville, MA for more than 3 years. Nearly two months later-hasn’t happened. Our sports clubs have been the northeast's leader in … This is extremely frustrating. Consumers want to see how a business took care of business. I was told by Jordan at Wellington location that an exception cannot be made and was reminded of the policy rules. Sign up to receive our free weekly newsletter. No one smiles there. Not surprisingly, based on TSI’s conduct, the … Get buying tips about Gyms and Fitness Centers delivered to your inbox. Filed Under: Boston News, Boston Sports Clubs, Coronavirus. Even though Boston Sports Clubs — one of the company’s several brands — closed all facilities in mid-March, they continued charging members without interruption. Boston Sports Clubs | Boston's Gym Since 1973. Overcharging. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. It just sad that while a lot of sports club are trying, to keep up with higher standards and demands, BSC seems to be in a worse position in regards to customer service and management. By Lisa D. Saugus, MA. That behavior it's unacceptable and will be addressed at a corporate level as well as Business Bureau. While complaints regarding cancellation-related issues are not the only type of complaint, over the last three years the BBB has received almost 1,000 consumer complaints from TSI’s gym members. I have been in contact with various people at BSC. This is an unfair billing practice! Especially now that they came out with a cheaper monthly option I don't see why you would go anywhere else . Staff members refused to do either of those two things, and explained "there is no action we can take". (Sure I remember those rules from 365 days ago). How those businesses take care of those complaints is what separates good businesses from the rest. In June of 2019 things changed greatly. Boston Sports Club has perfected "illusion" in the way it presents itself as a state of the art workout facility. They continue to charge membership fees long after canceling the membership and offer no solution to this issue. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Typically the late fee is $15. I had zero complaints, with the caveat that it's been a few years. I cancelled my membership in July in person and was told that it was taken care of. The gym, staff and members were all great. 684 likes. Could not get to gym frequently enough. It's super To my enormous surprise the manager denied my request. Ripoff Report on: Boston Sports Club - Boston sports club hidden fees multiple charges after cancellation providence ri X | CLOSE Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Copyright © 2021 Consumers Unified LLC. Facing lawsuits and hundreds of customer complaints, Boston Sports Clubs notified members Wednesday night that it would stop collecting monthly dues for its closed gyms. Had to pay $10 to resign. Complaints are piling up against Boston Sports Clubs, which has not provided gym-goers with a clear path to canceling their memberships during the coronavirus shutdown. While I asked him to check for cancelation form, he became angry and condescending stating that there was nothing that he could do. I called twice about the March charge and was told I would be immediately reimbursed. Boston Sports Club At Westborough Claim Share Print Business Profile Business Profile Boston Sports Club At Westborough Health Club Business Profile Boston Sports Club At Westborough … EMAIL. Alanna Cardillo, Lisa Chiango, Stephen R. Cohen, Paul DelVecchio, Lynne DelVecchio, Duncan K. Johnson, Tony J. Proctor, And others similarly situated, Plaintiffs, v. TOWN SPORTS INTERNATIONAL, LLC and TOWN SPORTS INTERNATIONAL HOLDINGS, INC. d/b/a BOSTON SPORTS CLUB/S, … Gym operators nationwide — large and small — … Duration: 03:05 7/24/2020. This membership ended in January. Their best advice is to dispute the charges with my bank. BSC starts with one fee to get you in and immediately increase at will. 43 reviews. If your policy is so timid, you should AT LEAST send reminders of annual fee charges, or change the policy to at least make exception within 48h as it is the 21st century we live in, and in a country in which industry is predominantly tertiary and based on customer experience. Updated on 02/16/2020: Boston Sports Clubs took MORE money OUT of my bank account than I gave permission for. I was charged at least once every month after January. Boston Sports Clubs, like other gyms across the state, closed all of its locations March 16 following Gov. “We’re pleased that BSC has committed to our … This is completely unacceptable.". I am an Air Force veteran on a fixed budget and my account is a mess because Boston Sports Clubs STOLE my money! Complaints are piling up against Boston Sports Clubs, which has not provided gym-goers with a clear path to canceling their memberships during the coronavirus shutdown. You can write an email, fill out a contact form on their website www.bostonsportsclubs.com, or write a letter to Town Sports International Holdings, Inc, 399 Executive Blvd, Elmsford, New York, 10523, United States. In disbelief I ended my membership right then and there. Fitness that Fits. Consumers love to do business with someone that can admit mistakes and state how they made improvements. The parent company of Boston Sports Club filed for bankruptcy Monday, owing millions in rent to three Massachusetts organizations, including Babson College in … This profile has not been claimed by the company. I work out at Boston Athletic Club, which is probably pretty comparable to BSC. MelroseWakefield Healthcare CEO Stepping Down, Night Shift Opening Beer Garden At Assembly Row. Unsubscribe easily. A month has gone by and I have still not been reimbursed-- in fact I just got charged AGAIN for this month. FAQ. As the coronavirus pandemic continues to take a toll on the fitness industry, the parent company of Boston Sports Club has been burdened by financial strains for months. I noticed a couple months later that I was still getting charged for the membership. BOSTON SPORTS CLUB NEWTON is the worst customer service staff. Hard as it may be to believe, the Boston Sports Clubs drama continues. After being forced to … We value your privacy. Charlie Baker's initial set of social distancing orders. Maybe it's because they fired all their employees. SHARE. I did this over 1 month ago. Boston — Attorney General Maura Healey today announced that after conversations with her office, Boston Sports Club (BSC) has committed to immediately stop billing their members while their gyms are closed due to the COVID-19 pandemic and to allow their members to cancel their contracts without paying a fee. WASHINGTON SPORTS CLUBS. Need work done around the house? Boston Sports Club - 48 Unbiased Reviews - 73% gave a superior overall rating - Compare 60 Gyms & Fitness Centers nearby lexington location makes changes to terms w/o acceptance to member. Mass. I canceled our membership back in June 2019 and paid the $10 cancellation fee and was still billed the monthly fee for all 7 of the family members thru November 2019. BOSTON (AP) — The Boston Sports Clubs gym chain continued to charge membership fees even after closing its facilities in March because of … At that time he met with GM Doug, which he assured him that services were canceled and voided fees. AG receives new Boston Sports Club membership complaints I am an Air Force veteran on a fixed budget and my account is a mess because Boston Sports Clubs STOLE my money! BOSTON — Closures, lawsuits, and bankruptcy. I had no choice but to go and speak to someone, after explaining to three staff members I was told to wait and speak to GM. 1. Those who have commented about these fees have … We’ll start sending you the news you need delivered straight to you. But since mid-March, the chain's only communication with members has been in the form of two emails from Patrick Walsh, CEO of Town Sports International, Boston Sports Clubs' parent company. Even if there is only 1 person in the pool, they told my son to get out of the pool. See Google reviews. That same week, it laid off its club-level workers. And it's not only Boston members that are having trouble communicating with the company – Town Sports is facing a class action lawsuit in New York City for making it "virtually impossible" for more than 600,000 New York Sports Clubs members to cancel their memberships, the suit alleges. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I guess we get reminded of everything except when our credit card is being charged. OPENAIR Circus summer classes: register now! Now, 25 Investigates has learned the fitness chain is facing new billing complaints and the state Attorney General’s Office is looking into the matter. He said Town Sports would start offering exercise streaming to all members on the Plankk app starting April 1, and members that stuck with the company through the public health crisis would automatically be upgraded to Passport-Elite memberships, valued at $600-$700, through the end of 2020. I called and found out that we needed to show a proof that my son was still in high school. Now, 25 Investigates has learned the fitness chain is facing new billing complaints … I just learned by reading Consumer Affairs that I am not the only one who has been taken advantage of. Email Boston Sports Clubs (BSC) customer service help at this email address that they respond most quickly to- also advice on what to send in your message to get the best support from Boston Sports Clubs (BSC) I had only a towel over my shoulder. When I spoke to membership they def had an “I don’t care" attitude!!! I don't see why this fee would be non-refundable except that you want to squeeze last dollar you can out of someone that's abandoning your services which is just a TERRIBLE customer service or policy. In the first email, dated March 26, Walsh wrote that once the gyms were up and running again, the company would "handle all of your concerns, including credits to your memberships, and personal training sessions." Be careful and beware! All Rights Reserved. And each time we have had to disappoint them and say that customer service is not available by email for them. Boston Sports Club hit with class-action suit for charging members during coronavirus. The gym is literally closed and still charging people. Coronavirus Crisis: Boston Sports Club To Freeze Membership Fees After Complaints. Boston Sports Club in Dorchester / Screenshot via Google Images Hard as it may be to believe, the Boston Sports Clubs drama continues. Member Letter | Boston Sports Clubs. février 7 2017, 5:21 pm. After Boston Sports Clubs closed all of its locations in March, Healey’s office received more than 920 complaints from members who claimed … 110 reviews of Boston Sports Clubs "A great place to go - if you aren't on a 9-to-5 schedule. Boston Sports Clubs, Medford. Don't try and go beween 5 and 7:30 because you'll end up waiting forever to get a treadmill or any cardio equipment and you'll be weaving and dodging flying weights on the … The first couple times I contacted them at least once and was reimbursed. SHARE. Original Review: Once Boston Sports Clubs has your bank account information, they CAN and WILL do anything they want with your money! Read Mind you, the gym shouldn’t be charging anyone in April as per the company’s statement. "I want to reassure you that, as previously promised, we will issue credits to your accounts and address all membership-related concerns once our gyms are operating," Walsh wrote. My club was the Wayland gym but I was told this was corporate practice for all the gyms. My registration date was Dec or Jan 2019, I gave them 45 days in advance cancellation notice on Nov 11th, 2019 but they charged me $70 for next year's annual fee that I am not going to be a member for. New York Sports Club, owned by Town Sports International Holdings, was hit by a class-action lawsuit Thursday on the grounds that the gym is "defrauding and stealing from customers." Boston Sports Club in Dorchester / Screenshot via Google Images . For more information about reviews on ConsumerAffairs.com please visit our They don't care these reviews and stars. The policy does not provide an address for the Member Services department. We went there with my 8 year old son and turns out we can't swim because its not family swim time which is incidentally only 5 hours a week so you have to time it. There was a cancellation $10 cancellation fee, which they will charge you right away plus 45 days fee after that!! If you are looking for Boston Sports Clubs (BSC)'s best customer help page or faq or forum, this is the best entry … One of the biggest health clubs in New England, Boston Sports … Members should not be charged a cancellation fee and should be refunded anything they've been charged since the gyms closed, according to Healey. Boston Sports Club 3.3 Westborough, MA 01581 +2 locations Being responsive to member feedback, complaints and escalating issues to club management as necessary. 2020 was a rocky year for the Boston Sports Clubs (BSC). Town Sports International, which owns Boston Sports Club, New York Sports Club and other gyms, filed for Chapter 11 bankruptcy Monday morning. BUT, I was charged with an annual fee (for the upcoming year) 24h ago, which I was not reminded about - just charged! I called and explained I had cancelled and I was told that I would be reimbursed for the months I had been charged after cancelling. Walsh sent a follow-up email March 31, in which he more directly addressed concerns from members regarding their dues. Boston Sports Club - 21 Unbiased Reviews - 50% gave a superior overall rating - Compare 60 Gyms & Fitness Centers nearby You won't find anything else like Checkbook Nonprofit and independent Takes no advertising or referral fees 2020 was a rocky year for the Boston Sports Clubs (BSC). Attorney General Maura Healey today announced a lawsuit against Boston Sports Club after "repeated failures" to honor requests for membership cancellations and refunds in the wake of the Covid-19 pandemic. It feels like a high class gym, there's no creepy staff and everybody is there to workout and get on with their day! After a year rates went up to $39.99 which we didn't get notification until we were charged monthly. Finally was able to get to gym 3 weeks later. The sauna was the most important part of my membership, until young men started using phones in there (below a sign reading 'No Cell Phone Use"). Boston — Attorney General Maura Healey today announced that after conversations with her office, Boston Sports Club (BSC) has committed to immediately stop billing their members while their gyms are closed due to the COVID-19 pandemic and to allow their members to cancel their contracts without paying a fee. I contacted three people within 24h (of which 2 are in vacation) to cancel my membership and see if they can make an exception and reimburse the annual fee since I am not planning to continue the membership. Do not give BSC your bank account information because they have full access and will STEAL your money!!!! Charlie Baker's initial set of social distancing orders. BSC - Newton Highlands, MA. Tried to call to resign... Told could only do so in writing at the gym. Former Boston Sports Club Members To Get Refunds - Newton, MA - "Our goal from the beginning has been about securing relief for consumers who were swindled by BSC and trapped," said AG Maura Healey Our sports clubs have been the northeast's leader in health and fitness since 1974. Signed contract at $39. I am a family of 7; five children under age 18 and have been paying extremely high fees. BSCs are fine and reasonably priced. Thank you, you have successfully subscribed to our newsletter! Signed up for membership a few years ago. In an email to Patch, Healey's office wrote that it is "disappointed that the company has yet to provide notice to consumers about their right to cancel their memberships." Some members told Boston.com they emailed the address and received no response, while others said they were charged their monthly dues on April 1. How do I know I can trust these reviews about Boston Sports Clubs? Boston Sports Clubs has 30 locations in Massachusetts. YMCA Summer Day Camp Counselor Opportunities! But Boston Sports Club members tell us they've yet to see an account credit and trying to cancel has been nothing but a hassle. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Corporate … This has happened to so many people I know. wcvb.com | By Ben Simmoneau 'It's just not right;' Mass. At first I ignored, but realized one evening that photos were being taken by one of the young members. The gym is in a very convenient location and has a variety of classes … "Much like many Boston Sports Club members, my team has been trying to get a straight answer from @BSC_Gym about how people can cancel their accounts," Healey wrote. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. 2 Boston Sports Clubs Reviews and Complaints … SHARE. As a matter of fact we paid a monthly membership for my son while he attended high school. See reviews below to learn more or submit your own review. Boston Sports Club My sports club I canceled my membership in person. Once they have your bank account information, watch out!! I am thinking on a customer service level if someone was just charged a fee for the upcoming year and is not planning to continue the membership. Those who wish to freeze their memberships may reach out to MemberHelp@tsiclubs.com, according to Walsh. In fear, I immediately went to staff and demanded that they ask him to exit the sauna and instruct him not to use it in the locker room again. Boston Sports Clubs remained closed until early July, then some closed again without warning. Previously: Boston Sports Club … How has this company not gotten in severe legal trouble so literally stealing money?? April 9, 2020 at 6:49 am. As part of a $1.2 billion bond sale and refinancing, Vornado Realty Trust and The Trump 1,751 were here. I don't have the paperwork, they're trying to extort 3+ months of fees from me. Boston Sports Clubs gyms showed "total disregard" for members during the COVID-19 pandemic by continuing to charge fees to customers who tried to … Check your bank statement and you will see. Over the past 180 days, 774 GetHuman users who are Boston Sports Clubs (BSC) customers have searched for an email address for Boston Sports Clubs (BSC) customer support. BOSTON — On April 1, a lot of people will be charged for something they are not able to use: a gym membership. Improving Lives Through Exercise. Boston Sports Club members tell us they've yet to see an account credit and trying to cancel has been nothing but a hassle. Contact Boston Sports Clubs customer service. NEWYORK SPORTS CLUBS. Closures, lawsuits, and bankruptcy. The Digital Divide: How Wide In Medford Area? the Class Complaint, whether or not repeated in full or in part below. I absolutely despise them and I think everyone should report them to the FTC or police because this is criminal activity. Town Sports had operated 31 health clubs in Massachusetts, but … I was told that I needed to do it in person. Unfortunately, while we are paying for services, customer service is part of that service fee and he as GM failed to meet client's needs and same time maintain the agency customer service standards. Our content is intended to be used for general information purposes only. TWEET. Be careful and beware! Across the country, Town Sports has over 600,000 members and Kasten said he’s heard from many of them in the Greater Boston Area, where there are 15 Boston Sports Club … Healey said her office received more than 2,000 complaints from people who couldn’t cancel their memberships and the lawsuit is ongoing. Following month we got charged $39.99 and second for $56.96. This is the Boston Sports Clubs (BSC) help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. I did not even feel I was still under contract since I never had a contract at this price. There is every kind of weight bearing equipment and trainer packages to orientate safe use. Unsubscribe at any time. Essentially stealing money out of your bank account. Also the company is very aware of this issue and they have done absolutely nothing to alert customers or actively refund people unless they complain. Healey tweeted Thursday that there will be "consequences" for BSC if it does not honor members' cancellation requests. One of the most common complaints from current and past customers has been the late fees that randomly show up on their accounts. In May 2018, a consumer class action lawsuit was filed against the parent company of well-known fitness brand New York Sports Clubs (“NYSC”), which also owns regional brands Boston Sports Clubs, Washington Sports Clubs While I was waiting for Doug, receptionists left so I had to explain again my issue to him. Town Sports International Holdings, which trades on Nasdaq and owns New York Sports Club, Boston Sports Club and others, was forced to shutter most …

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