Frequently Asked Questions
How do I turn Instant Karma on and off?
There is an on/off switch on the back of the device. Simply select the on position and Instant Karma is ready to accept donations. Devices are designed to be powered on for an extended amount of time. Turn off by selecting the off position.
How should I hold the mobile device?
Instant Karma has a built-in handle. Hold this with the donation screen facing the person giving a donation.
How do I set up a donation?
Devices are pre-programmed to accept multiple donation amounts, for example: $2, $5, $10, $100. These can easily be increased with the press of a button. After a donation is made, or by pressing twice, the device will revert to the default amount (determined by you). Donation amounts can be adjusted by contacting Karma Payments support or logging in with your admin access.
Where should a donor hold their card?
There is a screen on the face of each device; underneath this is the contactless symbol. The donor will ‘tap’ their card, phone, or watch on this symbol until Instant Karma processes payment.
How does contactless payment work?
If there is a contactless symbol on the front of a credit or debit card, or if a phone or watch uses Apple Pay, Google Pay, or Samsung Pay, contactless may be used right away, no need to register. Touch the contactless card or mobile pay to the device; hold until there is a beep and the display confirms a successful transaction.
How long does it take to process a donation?
Each donation should only take a couple of seconds to process. If the signal is poor, it may take up to five seconds.
How will I know when a donation is complete?
There is a row of four lights beneath Karma Payments' logo on the device face. These will all light up once a donation is complete. Instant Karma will also beep and display a screen notification confirming a donation has been accepted. Once a donation is complete, mobile pay or card can be removed.
What is the mobile device's battery life?
Mobile devices are designed to last eights hours after a full charge. They may last longer if infrequent transactions are made.
Is the mobile device rechargable?
Yes! There is a charging port on the back of the device, next to the on/off switch.
How do I know when Instant Karma is connected?
Bars show signal strength for the connection. When Instant Karma is connecting, the 'i' will blink. When the 'i' is no longer blinking, a network connection has been established and the modem is working properly.
What payments does Instant Karma accept?
Devices accept donations from all Visa, MasterCard debit or credit cards, American Express, Discover Card, Apple Pay, Google Pay, and Samsung Pay.
How do I change the donation amount?
Devices accept pre-set donation amounts, selected by you during enrollment. Amounts may be increased to other pre-set values with the touch of a button. After a donation is made, or by pressing twice, the device will automatically revert to the default amount (determined by you). Donation amounts can be adjusted by contacting Karma Payments support or logging in with your admin access.
Does Instant Karma provide receipts?
No. Receipts are not required for contactless donations.
How can a receipt be delivered?
If donors request a receipt, you may log in to your Karma Payments custom gateway to access and print the transaction. Receipts may also be sent via text or email.
What happens if a card is tapped twice, by mistake?
Instant Karma will not accept a second tap if made very closely to the first tap. In addition, most banks protect against double payment. If a card is tapped twice by mistake, it is likely the second donation will be blocked by the donor’s bank.
Can donations be refunded?
Yes. Refunds can be processed by an authorized administrator through your organization's online gateway.
Why has a donation been declined?
If a contactless donation is declined, it may be because the donor has insufficient funds in their bank account, or they have reached their maximum number of contactless payments for that day.
Are contactless donations secure?
Contactless donations work like any other contactless payment. They are protected by the same secure connections all major cards use to protect payments.